Can I change my order?
We are unable to make alterations to confirmed orders. Should you wish to make changes or cancel your order, our dedicated customer service team is here to assist you. Kindly contact us within 12 hours using the email address associated with the order and provide the order number. If your order has not been processed, we will ensure a seamless process for cancellation, allowing you to proceed with a new order. Your satisfaction is our priority, and we appreciate your understanding.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. Rest assured that all transactions are secure and encrypted for your protection.
Why does the color of the product I received differ slightly from what I saw on my screen?
While we strive to ensure accurate representation of product colors on our website, please note that slight variations may occur due to differences in monitor settings and screen resolutions. Factors such as lighting conditions and device calibration can also affect how colors appear. Rest assured, we make every effort to provide detailed product descriptions and images to help you make an informed decision. If you have any concerns about color accuracy, please don’t hesitate to contact our customer support team for further assistance.
How long it takes to fulfil my order?
Our standard fulfilment time ranges from 1 to 3 business days. Each of our exquisite cases is meticulously crafted upon order placement, ensuring a bespoke touch to your purchase. Please note that this personalized process may extend the fulfillment duration, depending on circumstances and inventory levels. Rest assured, once your order has been fulfilled and departs from our facility, you will promptly receive a notification with shipping details, if applicable.
How long shipping takes?
Regular shipping post-fulfillment typically spans 1 to 15 business days, contingent upon the season and your location. Your elegant purchase will soon grace your doorstep, reflecting the careful craftsmanship and attention to detail synonymous with the Opulenté experience. Also you can choose Express shipping
How much shipping costs?
We take pride in offering both free and eco-conscious shipping. For every order you place, we contribute to environmental sustainability by planting a tree. This initiative is our commitment to offset the carbon footprint associated with shipping, processing, and crafting your exquisite case. Elevate your style with Opulenté, where elegance meets eco-consciousness. Shipping prices depends on shipping address and order size
