FAQ
Orders
Can I change my order?
We are unable to make alterations to confirmed orders. Should you wish to make changes or cancel your order, our dedicated customer service team is here to assist you. Kindly contact us within 12 hours using the email address associated with the order and provide the order number. If your order has not been processed, we will ensure a seamless process for cancellation, allowing you to proceed with a new order. Your satisfaction is our priority, and we appreciate your understanding.
I did not receive order confirmation email
Please check your Spam/Junk folder in case your confirmation email has been redirected there. If you are unable to locate your order confirmation email, kindly reach out to us via email, and we will promptly investigate the matter for you
Can I return my order?
Absolutely! Products bought directly from our website are eligible for return within 14 days from the delivery date. To initiate a return, kindly get in touch with our Customer Experience team, who will assist you through the process. Additionally, sharing the reason for your return is valuable feedback for us. We appreciate your cooperation in making your return experience seamless and understanding your specific requirements.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. Rest assured that all transactions are secure and encrypted for your protection.
Why does the color of the product I received differ slightly from what I saw on my screen?
While we strive to ensure accurate representation of product colors on our website, please note that slight variations may occur due to differences in monitor settings and screen resolutions. Factors such as lighting conditions and device calibration can also affect how colors appear. Rest assured, we make every effort to provide detailed product descriptions and images to help you make an informed decision. If you have any concerns about color accuracy, please don’t hesitate to contact our customer support team for further assistance.
Shipping
How long it takes to fulfil my order?
Our standard fulfilment time ranges from 1 to 3 business days. Each of our exquisite cases is meticulously crafted upon order placement, ensuring a bespoke touch to your purchase. Please note that this personalized process may extend the fulfillment duration, depending on circumstances and inventory levels. Rest assured, once your order has been fulfilled and departs from our facility, you will promptly receive a notification with shipping details, if applicable.
How long shipping takes?
Regular shipping post-fulfillment typically spans 1 to 10 business days, contingent upon the season and your location. Your elegant purchase will soon grace your doorstep, reflecting the careful craftsmanship and attention to detail synonymous with the Opulenté experience.
How much shipping costs?
We take pride in offering both free and eco-conscious shipping. For every order you place, we contribute to environmental sustainability by planting a tree. This initiative is our commitment to offset the carbon footprint associated with shipping, processing, and crafting your exquisite case. Elevate your style with Opulenté, where elegance meets eco-consciousness. Shipping prices depends on shipping address and order size
How can I track my order?
You can easily track your order by clicking on the tracking link provided in your shipping confirmation email.
What if the product is damaged during shipping?
First of all, sorry for the poor experience. Secondly, if the goods have been damaged contact us via email us at info@opulente.eu
We will quickly send you a replacement unit.
To speed things up, we will require pictures in order for us to ship out replacement, so please make sure get those before reaching out to customer support.